Support from people who help you get where you want to go.
Most IAM vendor support is built for enterprise IT departments. ZeroTek Support works like part of your team: you reach Okta-certified engineers who understand your environment, listen to what you're trying to do, and get you a fast, straight answer.
What enterprise IAM support looks like from the MSP side
You open a ticket with a large IAM vendor and describe the problem. You're asked to reproduce it in a test environment. But you're an MSP managing 40 clients, the issue is in a client's production Okta org, and that client is on the phone right now. The rep doesn't know what that means. They escalate. You wait. MSPs described this to us over and over.
Large IAM vendors build support for enterprise customers: dedicated IT departments, a single identity environment, scheduled maintenance windows. MSPs work under none of those conditions. You're handling tickets across dozens of clients, and your help desk needs answers immediately, not an escalation queue.
ZeroTek's support model was built for that reality.
What's different about ZeroTek support
You get answers in hours, not days
Partners tell us our response time is the first thing that stands out. Questions get resolved in hours. Complex issues get direct engagement from engineers who troubleshoot live. No ticket queue that takes days to surface a reply.
You talk to engineers, not gatekeepers
You work with someone Okta-certified at the highest level who understands multi-tenant MSP operations. They aren't reading from a script or routing you through multiple tiers before you reach someone who can help.
They speak MSP, not just Okta
Our team knows what ConnectWise is, why you'd deploy a client's Okta org by Friday, and what a cyber insurance questionnaire on your desk means. You get the right answer, not just a technically correct one.
Support that goes beyond troubleshooting
Everything your team needs to sell, deploy, and support identity, included with your partnership.
Onboarding and guided deployment
Onboarding is free, and built to make your team fast, self-sufficient IAM providers.
We recommend starting in-house: we'll help you secure your own MSP on Okta, so you run on the enterprise-grade identity you sell.
Then we co-deliver two full client deployments with your engineers leading, every session recorded. Your team is delivering top-tier identity early and expertly.
Comprehensive knowledge base
ZeroTek's knowledge base is the reference your engineers keep coming back to, and it goes deep: best practices, troubleshooting guides, and detailed walkthroughs.
After a few deployments and a bit of time in the docs, many partner teams are ready to sit the Okta Certified Professional exam.
Sales enablement
ZeroTek helps you position Okta IAM across verticals, with pre-sales support on complex opportunities, RFP assistance, and competitive positioning.
When a prospect is weighing their options, we help you make the case for Okta's enterprise-grade identity, delivered and managed by you.
Okta-certified. In your corner.
Our team holds the full stack of Okta certifications. That's real expertise you can lean on, whether you're standing up a new client or working through a new challenge. The result? You deliver Okta with confidence, and your clients get a polished Okta experience from the start.
See what MSP-centric support feels like.
Book a call and experience the response time, the technical depth, and the business awareness for yourself. No big sales pitch. Just a conversation about your Okta practice.